Shipping & Returns – Sixpad USA
Shipping Policy
At Sixpad USA, we are committed to fast, reliable delivery across the United States.
Order Processing
• All orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed the next business day.
• You will receive a confirmation email once your order is placed.
Shipping Times (USA)
• Standard Shipping: 3–5 business days
• Expedited Shipping: 1–3 business days (if selected at checkout)
Delivery times may vary slightly during peak seasons or holidays.
Tracking Information
Once your order ships, you will receive an email with your tracking number, allowing you to monitor your delivery in real time.
Shipping Rates
• Shipping rates are calculated at checkout.
• Free shipping promotions may apply during special offers.
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Returns & Exchanges
We stand behind the quality of our products and want you to feel confident in your purchase.
Return Window
Returns are accepted within 30 days of delivery.
Eligibility Requirements
To qualify for a return:
• The item must be unused
• In its original packaging
• In the same condition that you received it
Because Sixpad devices use EMS technology and come into direct contact with the body, used products cannot be returned for hygiene and safety reasons, unless the item is defective.
How to Start a Return
To initiate a return, please contact us at:
support@sixpad-usa.com
Include:
• Your order number
• Reason for return
• Photos (if the item is damaged or defective)
Our team will respond within 24–48 business hours with return instructions.
Refunds
• Refunds are processed within 5–7 business days after we receive and inspect the returned item.
• Refunds are issued to the original payment method.
• Shipping fees (if applicable) are non-refundable unless the item was defective or incorrect.
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Defective or Damaged Items
If your item arrives damaged or is not functioning properly:
• Contact us within 7 days of delivery
• Provide photos or video of the issue
• We will replace the item or issue a refund at no additional cost
Your satisfaction is important to us